On-site support

Our company integrates the best practices in the industry to provide you with the detailed and timely support you need and expect. It includes providing exceptional assistance for your immediate printing needs, but we are also here to provide long-term support for your company. When you contact us, you can count on superior and quick technical services provided by our friendly customer representatives.

Maintenance

Depending on your printing needs, we offer different service plans that include maintenance services, maintenance parts and repair services. For a fixed monthly cost (which can be billed monthly, quarterly or annually), you can have complete peace of mind knowing that your equipment is well-maintained, that all repairs are covered, and that all supplies are delivered right to your business. All service plans include scheduled preventative maintenance visits (per manufacturers' recommendations) where our technician thoroughly cleans and inspects your equipment to keep them trouble-free and in peak operating condition.

Fast Delivery

We offer fast and reliable local delivery service that promises to fetch whatever you need from parts to consumables right to your door.

i. Delivery Charges outside Beirut Area 00.00 LBP

ii. Delivery charges are free within Beirut Area.

Installation

We can install and set up your new equipment whether you bought it from us or not. Our technician will get your equipment set up and configure it to work with your printing environment, and get the most out of its functionalities.

Terms and Conditions

Dead-on-Arrival Items
DOA items must be reported to Compuserve International by no longer than 2 working days from the date of purchase, otherwise it will be considered a Return-Merchandise Authorization item, and therefore will fall under the RMA policy.

RMA Issuance & Authorization
i. A Copy of the invoice must be presented with the returned product.
ii. The customer is responsible for implementing appropriate data storage and safeguards to protect his data against any accidental loss. Compuserve International will not take responsibility for any data problems that might occur.
iii. Any out of warranty item will be rejected (unless mentioned on sales invoice).
iv. RMA delivery and pickup are the customer’s responsibility.
v. Warranty does not cover electrically and physically damaged items.
vi. Items without problem description will be rejected.
vii. Items are tested as per customers’ problem description.
viii. All products are subject to the manufacturer's warranty and its relative Terms & Conditions.